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Privacy policy


Dubrovnik Boats values the Client’s privacy. The Privacy Policy informs the Client in a clear and transparent way on how the Agency deals with personal data. It is Agency’s responsibility to guarantee the privacy and ensure that all personal information that the Client provides is dealt with in a confident matter. Dubrovnik Boats complies with the General Data Protection Regulation (GDPR), which implies that;

  • The Agency only processes personal data that is compatible with the purpose for which the data is collected; the purpose and type of data are described in this Privacy Policy.
  • The Agency will explicitly ask the Client’s permission, when necessary, to process personal data.
  • The Agency takes appropriate technical and organizational measures to ensure the safety of the Client’s personal data by meeting the requirements of the Regulation.
  • The Agency will not disclose any personal data to other parties unless this is necessary in order to achieve the purposes for which the data was collected or the lawful authorities with the valid warrant require.
  • The Agency and its employees are aware of the Client’s rights with respect to their personal data, thus will inform them about and will respect them.

Dubrovnik Boats is responsible for processing the Client’s personal data. In case the Client has any questions about this Privacy Policy, they can contact the Agency:

Dubrovnik Boats
Bartola Kasica 13
20 000 Dubrovnik
Telephone: +385914440012, +385914440013 Telefax: +38520204400


Dubrovnik Boats collects data from the Client directly when filling out a form, purchasing the service, or communicating via email or social media. The Agency also collects data from the Client when using the official Website. The Agency may collect personal data from third parties such as payment processors, advertising networks, and/or analytics providers. The client’s data is stored in a secure platform.

Usage Data

The Agency may process data about the Client’s use of the Website and services. This may include IP address, browser type, operating system, geographical location, page views, website navigation paths, and frequency and/or pattern of use of the Website. This data is collected through Agency’s analytics tracking systems, including Google Analytics and similar. This data is used to analyze the use of the Website, to deliver relevant content and advertising, and understand users. The legal basis for processing is Agency’s legitimate interest, monitoring and improving the Website, marketing, and its services.

Customer Data

The Agency may process user data, such as name, e-mail address, address, telephone number, credit card details, language spoken, company name (if applicable), Chamber of Commerce number (if applicable), VAT number (if applicable), diet-information (in case Client has special wishes/requirements regarding meals or beverages onboard) and other relevant data as related to 

purchases of boat services. The Agency process this data to supply content, products, and/or services to the Client, and/or to fulfill a service agreement, as well as to market other relevant goods and services to the Client. The legal basis for processing is consent and the Client’s affirmative action to enter into such contract with the Agency and/or the purchase and delivery of the contract between the parties. 

User Data

The Agency may process personal information that Clients provide for the purpose of subscribing to the Agency’s email notifications, free content, and/or newsletters, as well as communication data that Client sends to the Agency either via e-mail, social media, or other communication methods. This data is processed for the purposes of communications, to deliver relevant website content, and for the purposes of sending marketing content. The legal basis for this process is consent or Agency’s legitimate interests, which is to grow its business and keep records that may be needed to pursue or defend a legal action.

Third parties

The client’s data will never be shared with unrelated third parties. The Agency may disclose the Client’s information to payment service providers, administrative and marketing providers, business advisors, or third parties who carry out parts of the travel agreement. Third parties are obligated to keep it secure and respect the Client’s privacy under the law and regulations of GDPR. The Agency only transfers personal data to third parties with whom has concluded a processing agreement. In this agreement, the Agency takes all the necessary provisions to ensure the safety of Client’s data. The Agency will not transfer data to any other third party only with Client’s written consent unless there is a legal obligation.


The Agency process the personal data of a minor (younger than 18 yrs.) only when we have the written consent of a parent, guardian, or legal representative.


The Agency has taken appropriate technical and organizational measures to protect Clients personal data against unlawful processing, unauthorized access, misuse, or disclosure. Among other things, we have taken the following precautions;

  • The Agency protect its computer systems with User-ID’s and passwords. 
  • The Agency pseudonymize and encrypt personal data if necessary. 
  • Online-bookings are made through a secured connection.
  • IP-addresses are registered and temporarily saved, but they cannot be traced back to the Client. 
  • The Agency makes back-ups of the personal data to restore the files in case of physical or technical problems. 
  • Agency’s employees are aware of the importance of privacy protection.

Should there be a potential breach of personal data, the Agency has procedures in place to respond.

The breach will be identified, the scope will be determined, and we will make reports and/or notifications if we are legally required to do so. The Client acknowledges that the personal information they voluntarily share could be accessed or tampered with by a third party. The client agrees that the Agency is not responsible for any intercepted information shared through its official Website or social media without Agency’s knowledge or permission. Additionally, the Client releases the Agency from any and all claims arising out of or related to the use of such intercepted information in any unauthorized manner. The client agrees to notify the Agency of any breach of security or unauthorized use of their information.


The client acknowledges and agrees that he has reviewed this Privacy Policy and that will continue to review this Policy to be aware of any modifications. The Agency reserves the right to update or change this Privacy Policy at any time. If the Agency makes any material changes to this Privacy Policy, we will notify the Clients either through the e-mail address they have provided or by placing the notice on Agency’s official Website.


Client’s rights under data protection laws include the right to access, erase, correct, restrict, and/or object to the Agency’s use and processing of personal data, as well as the right to portability of the data. The Client has the right to confirmation as to how and where the Agency process the data. To the extent that the legal basis for Agency’s processing consent, the Client has the right to withdraw at any time. The Agency may ask the Client to identify themself before meeting the above requests.