These Terms and Conditions are component part of the agreement between the company Dubrovnik Boats, Bartola Kasica 13, 20 000 Dubrovnik, ID code: HR-AB-20-19010103874 (Hereinafter: the Agency) and the customer (Hereinafter: the Client). Terms and Conditions define the rights and obligations of both parties of the agreement. By any reservation made, both Agency and Client immediately agree to be legally bound by this Terms and Conditions. By making a reservation, the Agency instantly implies full and unreserved acceptance of these Terms and Conditions on behalf of the persons named in the booking. These Terms and Conditions apply to all reservations made by sending online request, all reservations made via e-mail, all reservations made via telephone, and all those reservations made in Agency offices.
Our services can be booked by a person or per group. The Client can book boat services by sending an online request on www.dubrovnikboats.com also by contacting the Agency directly via e-mail at [email protected]. After informing about your choice of the service, date, a number of persons, the Agency will reply with confirmation of the boats availability and other necessary details. If the preferred date(s) or boat model is not available, Agency will recommend a suitable alternative. The Agency is obligated to provide the Client with advice in choosing a suitable service, but the Client is fully responsible for his choice. Once the service and boat model along with the availability of date and payment method are confirmed, Agency will send a final confirmation of the reservation in writing containing all the necessary details. The voucher is made exclusively by the Agency containing all the necessary and legal items written.
Any change by the Client must be made in writing, by e-mail at [email protected], or directly, by a telephone call on +385914440012/+385914440013. If the change is announced in a telephone conversation between the parties, the Agency is obligated to confirm the change in writing, via e-mail. Changes in the reservation which made a change in the number of people, the date of the service, or chosen boat model must be made as soon as possible, no later than one day before the date of service in order for the Agency to have a fair time to adapt and arrange the reservation according to the change made by the Client. The Agency reserves the right to adjust the price according to the change(s) in the reservation. The boat services highly depend on the weather forecast and sea conditions, therefore Agency reserves the right to change the date of the departure due to safety reasons. In case of unfavorable weather and/or sea conditions, the Agency will organize the service on the next suitable date or will cancel the tour if the new date or boat model does not suit the Client. Agency reserves the right to change the route as well as start and/or end point during the service if weather and/or sea conditions come to be unfavorable. The skipper determines in the first instance whether such conditions apply. For such a change, the Client will be informed in a timely manner by the skipper or other Agency’s representative.
*Due to the current global situation with COVID-19 and different restrictions in travel, the Agency does not require a credit card details nor deposit of any kind for securing the reservation.
APA is an advance amount required to finance the estimated costs during the charter of the boat. It covers the costs of food and beverage supplies, the cost of specially requested food or beverages, the cost of port taxes, moorings and other legal costs and fees, fuel costs, crew allowances (food and beverages), and special extras required by the Client in order to achieve his personal travel plan (e.g. tickets for National Parks, Nature Parks, museums, etc.). The APA amount is determined as 30% of the total service amount. APA amount can be higher than 30% if the Client considers that his costs will be higher that the mentioned amount. In this case, the parties agree on the amount based on the Client’s preferences and personal travel plan. In the event that the APA is not fully utilized during the charter, the remaining amount will be refunded to the Client. In the event that the running costs during the charter of the boat are higher than the amount of the APA, the Client may be required to pay or settle an additional amount of costs.
Any cancellation from the Client must be made in written form by e-mail at [email protected] and in a fair time. After receiving a cancellation, the Client will get confirmation within 24 hours by the Agency. The date of the written cancellation will represent the costs as follows: up to 7 days prior the date of service – 30% of the full amount, up to 4 days prior the date of service – 50% of the full amount, up to 1 day prior the date of service – 100% of the full amount. In cases where the Client must cancel the tour as a consequence of force majeure, the Agency will not charge the penalties no matter the time of the cancellation. The Agency may require the Client to provide the confirmation of inability to participate in boat service he previously reserved. Agency has a right to cancel or postpone the service, prior to the departure, if the circumstances are beyond the Agency’s control (unfavorable weather or sea conditions, any act of terrorism, political instability, natural disasters, or similar factors) and the service will not be charged. In that case, the Client will be informed by the telephone number he provided or e-mail address. In case of misconduct during the service, whether or not caused by alcohol or drug consumption, the skipper has the right to pause or immediately terminate the trip. Persons who are already under the influence of alcohol/drugs at the start of the tour could be denied to access the boat. The Client’s payment obligation remains existent. According to the previous sentence, serving alcohol onboard for persons under the age of 18 is prohibited and Agency reserves the right to request a photo ID.
*Due to the current global situation with COVID-19, the cancellation of the reserved service in any time will not bear any costs nor penalties. With this term, the Agency meets the Client’s needs and kindly points out that the notice of cancellation of the trip, and thus the booked services with the Agency, should be sent in a timely and valid manner in writing.
During the boat renal (tour, transfer, bareboat rental, charter) the skipper is always in charge as safety is paramount. The Client takes all their belongings on board entirely at their own risk. The Agency is not responsible for lost, damaged, or stolen luggage, belongings, and other goods during the service. Lost or stolen luggage, belongings, and other goods are to be reported to the relevant police authorities. Children onboard fall under the responsibility of the parent(s). On request, a life jacket can be provided. The Agency is not liable for personal injury or damage of any nature, ageregardless of its cause, prior, during, or as a result of the trip, as each Client individually boards the boat at their own risk.
If the participant finds a shortcoming in the implementation of the Agreement, the Agency should be notified as soon as possible, so that the Agency can find an appropriate solution. If the complaint is not satisfactory dealt with on the spot, it can be submitted within 14 days from the end of the arrangement or activity. If a solution is not found or satisfactory for both parties, and thus possible lawsuits arise, the Client and the Agency will aim to settle those lawsuits in the application of this Agreement and if an agreement cannot be reached the issue will become subject to the decision of the Dubrovnik Court jurisdiction, under the authority of the laws of the Republic of Croatia.
Agency’s priority is the Client’s privacy. Agency is committed to protecting the Client’s personal information at all times and in all situations. The name, address, and other requested personal information are used only to process reservations. Provided data is available only to authorized officers of the Transfer provider company. Data will never be given, rented, sold, or traded for purposes other than order fulfillment. In accordance with the law of the Republic of Croatia, if the authorities have an appropriate legal warrant for access to the Client’s private data, the Agency is obliged to forward the same data. All our business partners and employees are responsible for respecting the principle of privacy protections. Employees and partners commit to discretion and respect for the Client’s privacy and data.